Legal Information
Shipping Policy
At One Must Have, we strive to provide our customers with the best shopping experience possible. We offer free shipping on all orders over £25 within the United Kingdom. Orders are usually processed within 1-3 business days and shipped via RoyalMail but due to the nature of the product, there might be delays which we will communicate as and when needed. You will receive a tracking number once your order has been shipped. If you have any questions or concerns about shipping, please do not hesitate to contact us.
Returns & Exchanges
We want you to be completely satisfied with your purchase from One Must Have. If for any reason you are not satisfied, simply contact us to discuss your dissatisfaction and we can work together on a way forward. Please note that personalised items are not eligible for return or exchange.
Product variations
When it comes to handmade products, slight variations are to be expected. We take pride in creating unique and personalized items for each of our customers. While we strive for perfection, please understand that some imperfections may occur. Rest assured, we will always do our best to your satisfaction with our products.
Contact Us
If you are a business owner who would like to enquire about using our personalisation service, please get in contact and we can discuss your requirements and hopefully start a new fruitful partnership